What is it? Good question!
You’ll be among the first to know.
You’ll be among the first to know.
We hope you love your FROSTd. order. If something isn't quite right, we're here to help.
Due to the nature of our products, we can't accept returns or exchanges on opened or used items for change of mind.
If your order is unopened, unused and in its original condition, please contact us within 14 days of receiving your order. If your return is approved, we'll provide the next steps.
Please note that return shipping costs are the responsibility of the customer unless your item is faulty or we sent you the wrong product.
If your order arrives damaged, faulty or incorrect, please get in touch with us within 7 days of delivery.
Email us with your order number, a brief description of the issue and a few clear photos. We'll review your request and organise a replacement, refund or exchange where appropriate.
Once your return has been received and approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Original shipping costs are non-refundable unless your item is faulty or required under Australian Consumer Law.
If you purchased FROSTd. through one of our authorised stockists, please contact them directly regarding your return. Their return policy will apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If you have any questions, we're always happy to help.
Get in touch at hello@frostd.com and we'll get back to you as soon as we can.
